1. General

1.1 Reval Hotels First Client Program (the “Program”) is the program for the issue and administration of First Client Cards and for offering benefits and discounts provided by Reval Hotels and by the partners of Reval Hotels to First Client customers.

1.2. The Program is managed by Reval Hotel Management OÜ (registry code 10918733, of Liivalaia street 33, 10118 Tallinn, the Republic of Estonia, telephone: +372 6315300 fax: +3726135305 e-mail: firstclient@revalhotels.com).

1.3. The Program is operated by all hotels in Estonia, Latvia, Lithuania and Russia that carry the name “Reval Hotel” and are listed on the Reval Hotels official internet home page www.revalhotels.com, and by Reval Hotel Management OÜ (together referred to as “Reval Hotels”).

1.4 The First Client Card service contract is made between Reval Hotels and the customer when the customer submits an  application to join the Program and meets the requirements stipulated by the Program.

1.5 The Program terms are the terms and conditions included here, on www.revalhotels.com including, among other terms, benefits and discount terms, on the application form for the First Client Card and the terms of any special offer made by Reval Hotels and the partners of Reval Hotels.

1.6 The Program is open to any person of at least 18 years of age.  Application forms are available in any Reval Hotels hotel or via www.revalhotels.com.

1.7 The First Client card must be presented before the purchase to claim the Program benefits.

1.8 The First Client card is personal and not transferable. Hotel personnel reserve the right to check the identity of the cardholder. The Member undertakes to ensure that no unauthorized person uses the  membership card, membership number and password.

1.9 If a membership card is lost or if the member’s contact details change, the First Client Cardholder must contact any Reval Hotels hotel immediately in writing. Reval Hotels will not be liable for any loss or damage caused by a member’s failure to inform it of the loss of a card, or if correct contact information has not been provided. Contact details may be changed on www.revalhotels.com in the First Client area or by sending an e-mail to firstclient@revalhotels.com.

2. Membership and extension fees

2.1 The initial membership fee is 300 EEK / 10 LVL / 50 LTL / 860 RUB or the card may be issued free of charge when:

•    the client makes a booking online through the Reval Hotels website for one of the Reval Hotels hotels. Registration forms are available from www.revalhotels.com. The card may be collected on arrival at the hotel.
•    purchases in a Reval Hotels restaurant or bar accrue a minimum of 50 points on a single occasion. The card will be issued from the hotel reception after the purchase in a restaurant or bar on presentation of a voucher validated by bar or restaurant staff..
guests have stayed for 3 nights in the same Reval Hotels hotel in a 12 month period.

Nights/points can be accumulated to the First Client account from the date of enrolment in the First Client Program.

One point will be added to the First Client account of the payer for each two euros (or equivalent) spent in Reval Hotels restaurants and bars.

2.2. The renewal fee is 100 EEK / 3 LVL / 25 LTL/ 280 RUB unless the client has been active (one stay or purchase in restaurant or bar) within the previous 12 month period.

3. Tier upgrades

3.1 First Client
New members receive a First Client level (basic level). Membership level (tier) upgrades may be triggered when a Member registers the appropriate number of qualifying nights or points required for the new level on the First Client account. Tier upgrades will not be implemented during a stay, and may take two weeks after the end of the qualifying stay to be registered on the First Client account.

3.2 Silver Client
To reach the Silver Client level, the guest must spend 10 nights in a Reval Hotels hotel or accumulate 250 points in any Reval Hotels restaurant or bar outlet over a 12-month period.

3.3 Gold Client
To reach the Gold Client level, the guest must spend 20 nights in a Reval Hotels hotel or accumulate  750 points in any Reval Hotels restaurant or bar outlet over a 12-month period.

3.4 Diamond Client
To reach the Diamond Client level the guest must spend 30 nights over a 12-month period in a  Reval Hotels hotel. A Diamond Client upgrade cannot be obtained by accumulating purchase points.

3.5 Once a Member attains a tier level, it will remain in effect for 24 months from the date of upgrade. When a current First Client, Silver, Gold or Diamond card expires, the new card level will be allocated by Reval Hotels according to the number of nights stay or points collected in restaurant or bar outlets over the previous 12 months.

3.6 A First Client account can only be credited with one room per night. 

3.7 Restaurant or bar outlet points and accommodation nights may not be combined for the purposes of obtaining a tier upgrade. Upgrades will be offered based on the higher of either the number of overnight bookings or the value of restaurant and bar points.

3.8 If the number of room nights is less than 10 nights or less than 250 points are registered in restaurant or bar outlets (Silver level), 20 nights or 750 points in restaurant or bar outlets (Gold level) or 30 nights (Diamond level) the new card will be issued based on the last 12 month First Client card usage.  If there is a decrease in the frequency of stays or points, Reval Hotels reserve the right to reduce a client’s First Client status by one level per tracking period.

3.9 Silver, Gold and Diamond level First Client status can be (re)gained automatically after the necessary amount of room nights are reached. A new 24-month period starts when a new tier level is registered.

3.10 Please allow two weeks after the qualifying stay for nights or points awarded in restaurants and bars to be registered on the members account.

3.11 Members contesting the award of nights on their First Client accounts, must request a review of the account in writing, including the invoice relating to the stay, within six months from the date of checkout.

3.12 First client restaurant and bar discounts do not apply to discounted price offers or to mini-bar purchases or conference catering.

3.13 If points are credited to a members account in error, they may be removed by Reval Hotels at a later date.

3.14 If the client card is lost twice during a six-month period, the client will be charged a standard renewal fee for the second replacement.

4. Complimentary Nights

4.1 First Client members can use overnight stays to earn Complimentary Nights.

4.2 One Complimentary Night will be earned after every 20 overnight stays while the customer retains a valid First Client card. For customers who have joined with First Client Program before 31.07.2006 the counting started from 01.08.06.

4.3 A Complimentary Night may only be redeemed within 12 months from the date of issue.

4.4 The Complimentary Night is subject to availability and can be booked via www.revalhotels.com when logged in as a First Client.

4.5 Complimentary Nights do not count toward tier upgrades.

4.6 Take-up of complimentary nights may be cancelled up until 7 days prior to arrival via www.revalhotels.com.

5. Consent for processing of personal data

5.1 This consent applies to all hotels belonging to Reval Hotels as specified in Reval Hotels’ official website www.revalhotels.com (including the hotels in Estonia, Latvia, Lithuania and Russia) and to Reval Hotel Management OÜ (together referred as “Reval Hotels”).

5.2 Upon joining the Reval Hotels First Client Program, and following subsequent  use of the Reval Hotels First Client card, the customer expressly consents that Reval Hotels have the right to process (including to transfer to other Reval Hotels) the customer’s personal data. The data can be processed for the following purposes:
•    to identify customers;
•    to record purchase statistics (e.g. comparison of the preferences of ordinary and First Clients, comparison of  turnover);
•    to offer personalized services of the different divisions to customers (incl. sending invitations to events and special offers);
•    to calculate customers’ value;
•    to forward information to customers in the manner selected by them (e.g. special offers by e-mail, advertising by post).

5.3 In pursuit of the above goals, Reval Hotels shall process, subject to the laws of data protection in the relevant jurisdiction, the following personal data of the customer: first name, last name, date of birth, e-mail address, business/home/mobile phone number, company/private address, name of employer, sex, children, preferred language, preferred form of information delivery and the data on the consumption by the customer of the services or the goods provided by any Reval Hotels hotel and by Reval Hotel Management OÜ.

5.4 Reval Hotels may use all possible data processing operations and methods (including, but not limited to, the transfer of personal data to each other, collection, accumulation, organisation, systematisation, recording, storage, use of personal data, communication, cross-usage, combination, closure, erasure or destruction) reaching pursuit of the above goals. Reval Hotels may use the mixed method (that is both automatic and non-automatic) of processing the personal data. Reval Hotels may transfer to each other the information received as a result of processing personal data via the Internet.

5.5. Reval Hotels may transfer, subject to processing entitlement in the relevant jurisdiction, the first name, the last name, the e-mail address, business/home/mobile phone number and company/private address of the customer to postal service providers, phone service providers and information technology (IT) service providers (hereinafter referred as the “Service Providers”) for the following purposes: to forward to the customer special offers and advertising from Reval Hotels by using the services of the Service Providers.

5.6 Reval Hotels shall protect personal data entrusted to it against any unauthorized use. When  processing personal data, Reval Hotels shall act in accordance with laws protecting personal data from any unauthorized use. Depending on the nature and location of the processing of the personal data of the customer Reval Hotels shall act in accordance with the Estonian Data Protection Act, the Latvian Personal Data Protection Act, the Lithuanian Law on Legal Protection of Personal Data, the Federal Law of Russian Federation On Personal Data, and the principles valid in the EU and international traditions.

5.7 Reval Hotels shall process personal information only to the extent necessary for fulfilling the said aims and providing better services to its customers. Reval Hotels apply organizational and information technological safety measures to ensure customer security and protection against accidental or intentional damage and destruction, arbitrary correction, transfer or any other illegal processing of data.

5.8 Reval Hotels do not forward customers’ personal data to third parties with the exception of cases where the said obligation proceeds immediately from legislation of the country where a Reval Hotels hotel is located.

5.9 Under this consent, Reval Hotels have the right to process the personal data of the customer up to 5 years after the termination of the customer’s membership of the Program. The customer is entitled to access his/her personal data and to claim termination of processing, correction, closure and deletion of personal data by calling the First Client information line at Reval Hotels, by sending an e-mail or changing the information on www.revalhotels.com from within the First Client zone.

5.10 Reval Hotel Management OÜ is the representative of Reval Hotels and the Service Providers in matters concerning the processing of Reval Hotels customers personal data. Reval Hotel Management OÜ’s contact details are referred to in clause 1.2 of these terms and conditions of the First Client Program.

6. Reval Hotels Rights

6.1 Reval Hotels reserves the right to make changes without warning to the terms and conditions of the First Client Program, except to the data protection terms.

6.2 Reval Hotels reserves the right to invalidate and confiscate a client card from a client who has:
•    allowed his/her card to be used by a third party; 
•    provided false information on the application form; 
•    disturbed other customers of the hotel.

7. Prevailing language
These terms have been drafted in English and have been translated into other languages. Should there be any differences between the English version and the version in other language, the English version shall prevail.