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Reval Hotels First Client Program Terms and Conditions

1. Any person of at least 18 years old can join the program. To join, an application form should completed, either at the hotel or via the Internet.
2. The First Client card (incl. Silver, Gold, Diamond) is valid for two years. 
3. The First Client joining fee is 300 EEK / 10 LVL / 50 LTL. The renewal fee is 100 EEK / 3 LVL / 25 LTL. 
4. First Client card renewal is free-of-charge if the customer has been a program member for 4 or more years or has been awarded the client card free-of-charge.
5. The First Client entry level can be obtained either by purchasing a First Client card or earned by spending a minimum of 3 nights during a 2 year period in any single hotel of the Reval Hotels chain. 
6. To reach the Silver Client level, the guest must be a First Client card holder and spend 15 nights over a 2 year period in any of the Reval Hotels.
7. To reach the Gold Client level, the guest must be a Silver Client card holder and spend 30 nights over a 2 year period in any of the Reval Hotels.
8. To reach the Diamond Client level, the guest must be a Gold Client card holder and spend 60 nights over a 2 year period in any of the Reval Hotels.
9. When a current First Client Silver, Gold or Diamond card expires the new card level will be allocated by Reval Hotels according to the number of nights’ stay over the past 2 years. If the number of room nights is less than 15 (Silver level), 30 (Gold level) or 60 (Diamond level) the new card will be issued based on the current level of custom. If there is a decrease in the frequency of stays, Reval Hotel Management reserves the right to reduce a client’s First Client status by one level per tracking period.  
10. Silver, Gold and Diamond level First Client status can be (re)gained automatically after the necessary amount of room nights is reached. 
11. The First Client card is personal and cannot be transferred. The First Client card can be used for bookings and purchases by the cardholder only. Hotel personnel have the right to check the identity of the cardholder. 
12. To use program benefits the card must be presented before the purchase.
13. If the client card is lost twice during a six month period, the client will be charged a standard renewal fee for the second replacement..
14. Upon joining the Reval Hotels First Client Program, and following further use of the Reval Hotels First Client card, the customer expressly consents that Reval Hotels have the right to process (including to transfer to the other Reval Hotels) of his/her personal data for the following purposes:
    
    • to identify customers;
    • to record purchase statistics (e.g. comparison of the preferences of ordinary and First Clients, comparison of the turnover);
    • to offer personalised services of the different divisions to customers (incl. sending invitations to events and special offers);
    • to calculate customers’ customer value;
    • to forward information to customers in the manner selected by them (e.g. special offers by e-mail, advertising by post).
    This consent applies to all hotels belonging to Reval Hotels as specified in Reval Hotels’ official website www.revalhotels.com and to OÜ Reval Hotel Management.
15. Reval Hotels shall protect personal data confided to it against any unauthorized use. As for processing personal data Reval Hotels shall act in accordance with laws protecting personal data from any unauthorized use. Depending on the nature and location of the processing of the personal data of the customer Reval Hotels shall act in accordance with the Estonian Data Protection Act, the Latvian Personal Data Protection Act, the Lithuanian Law on Legal Protection of Personal Data and the principles valid in the EU and international traditions.
16. Reval Hotels shall process personal information only to the extent necessary for fulfilling the said aims and providing better services to customers. Reval Hotels applies organizational and information technological safety measures to ensure customer security and protection against accidental or intentional damage and destruction, arbitrary correction, transfer or any other illegal processing of the data.
17. Reval Hotels does not forward customers’ personal data to third parties with the exception of cases where the said obligation proceeds immediately from legislation.
18. The customer is entitled to access his/her personal data and to claim termination of processing, correction, closure and deletion of personal data by calling the First Client information line at Reval Hotels or by sending an e-mail.

Reval Hotels rights

1. Reval Hotels reserves the right to make changes without warning to the conditions of the First Client Program.
2. Reval Hotels reserves the right to invalidate and confiscate the client card from a client who has:
   
   • allowed his/her card to be used by a third party; 
   • provided false information on the application form; 
   • disturbed the other customers of the hotel.